The waterpark is staffed with trained staff and lifeguards who should all be able to assist you if you have any questions or help if you run into any difficulties.
Children must be at least 1m tall to ride the flumes and also confident around water, though not necessarily strong swimmers; armbands may be worn on all but three of the waterslides. Children who need armbands should not ride the Wild Kamakaze, The Screamer and the Devil's Drop.
There will be big, brave 4-year-olds who are just fine and 7-year-olds who aren’t really sure. Just because they are tall enough, they won’t all be bold enough, nobody knows your child better than you – the more adventurous types will love the thrill of the flumes, but some can be worried. Usually around age six the tall enough and brave enough come together and they will have the time of their lives. Remember for health and safety reasons there is NO lap riding and all our slides are single rides. Be sure to follow the slide instructions, ALL are feet first, absolutely NO head first sliding. Younger ones will feel more confident with someone that they know going ahead and in behind them, so do try to bring two adults or at least an older more independent child in your party. Failing that, send your child down ahead of you, being sure to give them time to slide down, they can be slower than usual and encourage them to exit the slide catch tray or pool immediately.
You may want to build your confidence before heading for the likes of the Devil's Drop or Wild Kamakaze - they're not for the faint hearted! We would recommend trying Wet and Wild or one of our tyre waterslides first. The waterpark experience can be a little daunting for younger children, especially when busy. The water is only max 1m deep so most should be able to stand, but there are lifeguard positions throughout the park if assistance is required. All our staff are uniformed, so make sure they know to speak to a person in uniform if you become separated, or perhaps agree to a designated meeting point such as the changing rooms, it can happen and is best to be prepared.
We know it can get busy during the holiday seasons and especially so on sunny days and some children (and adults!), can find this a bit overwhelming. You may find a visit just as we open or later in the afternoon a better bet for those for whom a visit to the waterpark is a new experience. Peak visit times are between 11am and 3pm. Got it wrong? If after 15 minutes, it’s not working out do go and speak to a duty manager to explain - we do try to be sympathetic with regards to refunds where the park is just not working out for you. However, do not leave it too long to ask.