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All being well we will be opening 1st May 2021 - Tickets are on sale now!

SPLASHDOWN QUAYWEST FAQs

Below are some of our most common frequently asked questions about a visit to Splashdown Quaywest waterpark

We very much hope that we will be able to lessen some of the regulations that are in place as the season progresses, however, a visit to the waterpark is going to be a little different from the 'norm' again for a while yet and we are asking our visitors to help us maintain a secure environment for our staff and guests. We can only do this successfully if you understand the measures in place are there to provide protection for you and your family and to follow the guidance given as much as you can. We have a dedicated page regarding visiting this summer, please click here to view it. 

Some of our policies and procedures changed last summer and will continue to be our way of operating at this time. Where changes have been made you will see a ++ before and after the updated answer.

BUYING ADMISSION TICKETS

Should I buy my entry tickets in advance to the waterpark?

++AT THIS TIME WE ARE ONLY OFFERING ONLINE IN ADVANCE TICKETS. THERE ARE NO WALK UP TICKETS.  JUDGING BY LAST SUMMER SOME DAYS GOT BOOKED OUT EARLY. TO GET YOUR PREFERRED VISIT TIME AND DURATION WE WOULD RECOMMEND BOOKING YOUR TICKET AT LEAST 48HRS AHEAD ESPECIALLY IF THE FORECAST IS FOR GOOD WEATHER++

We highly recommend booking online in advance, as this guarantees your entry to the waterpark. We have a fantastic online booking system which allows you to easily book your visit in advance and beat the rush! However, you can also just turn up on the day and pay at reception, but, in Peak Season please be prepared to wait, especially if it is a lovely sunny day.

What is the busiest time of day?

++WE ARE UNSURE OF OUR TRADING PATTERN AT THIS TIME, HOWEVER, BUT WE NOTICED, LAST SUMMER, THE SLOTS FILLING FIRST ARE BETWEEN 11AM AND 3.30PM - ESPECIALLY WHEN THE WEATHER IS SET FAIR WE WOULD RECOMMEND BOOKING A MINIMUM OF 24 HOURS IN ADVANCE TO AVOID DISAPPOINTMENT WE ARE RUNNING WITH A MUCH REDUCED CAPACITY AT PRESENT++

However, we anticipate that during the holidays the busiest hours will still be between 11am - 3.30pm especially so on sunny days. The waterpark is usually much quieter as we open and after 3pm. You may wish to book an early 2 hour session available in the first hour of opening as we anticipate the 9am - 10am slots to be much quieter and likewise at 4pm.

What age can the children go into the water by themselves?

The minimum age that a child can go into the waterpark unaccompanied is 12 years old. You should be aware that it is possible to exit our facilities and get straight onto the beach; you must satisfy yourselves that your children are old enough to be responsible and understand where they should be. We cannot take any responsibility for unsupervised young people.

As long as there is an adult (18+) on the waterpark premises who is directly responsible for them, children of that party aged 9-11 may use the slides at the waterpark as long as they accompanied by at least one other slider aged 9 or above around the waterpark. (Please note this season 2021 - we do not have a spectator ticket - non participants will be required to pay full price)

Children Under 9 must be supervised everywhere in the waterpark including on the slides by an adult (18+) as the supervising adult you should not be directly supervising more than two children 5-8 at one time

Children Under 5 must be supervised on a 1:1 basis everywhere in the waterpark at all times.  We do not have an under 5 ticket this season 2021 due to the fact that our facilities for younger children are closed to help with social distancing.  They may use the pool area, as long as you understand the restriction, one under 5 will be admitted free of charge with any two fully paid admission tickets. Do not buy them a ticket you may explain at the door.

 

Are my admission tickets refundable? 

Tickets purchased online are non refundable as they are taken from an allocation which has a maximum and their purchase will prevent them from being purchased and used by other visiting customers. 

At the management's discretion, with a minimum of 24 hours notice, emailed requests to alter the date and time of the visit will be considered. We cannot guarantee to comply with this request. Outside of this tickets will be forfeit.

There are special considerations regarding postponement for COVID 19.  You should email ticketadmin@lemurattractions.co.uk requesting a postponement due to a positive test or isolation.  

Do you offer student discounts?

++ ALL OUR CONCESSION TICKETS HAVE BEEN SUSPENDED THIS SEASON++

Yes, if a valid NUS/TOTUM card is shown on arrival, students will recieve £1.20 OFF standard off-Peak 2 hour admissions or peak Early Bird & Sunset Splash admissions. If you book online you must bring your NUS/TOTUM card with you. You will have to pay the difference in entry price to enter if you cannot produce it.

Do you offer any discounts on standard admissions?

Babes in arms will still be free.  No under 5s facilities are open but an U5 will be admitted Free of Charge with any two fully paid tickets.  They are not permitted on the flumes even if they are over 1m - SORRY+

+ ALL OTHER CONCESSIONS BELOW ARE SUSPENDED AT THIS TIME++

Yes, babes-in-arms are FREE and both children under the age of 5 and adults aged over the age of 65 will receive discounts off of standard admissions.

We also offer a 50p 'family' discount per person on any standard admissions when purchased as a single order consisting between 4 & 9 tickets.

Can I just come in and watch?

++ SORRY THERE ARE NO SPECTATOR TICKETS THIS SEASON FULL-PRICE ONLY++

After taking onboard customer feedback we now have a 'spectator' admission. A small allocation of these admissions is available for those who don't wish to go in the water. These admissions can only be purchased online and are charged at £15.50. We will refund £10 on departure if the ticket-holder has not been in the water. 

Ts & Cs Anyone found to be abusing this admission will be asked to leave the park immediately with their whole party. In this instance we reserve the right not to issue refunds to any member of the group. 

Can I book over the phone?

++WE DO NOT HAVE A TELEPHONE BOOKING SERVICE.

GROUP VISIT TICKETS ARE CURRENTLY SUSPENDED++

Standard admissions can't be booked via the phone, only on our website www.splashdowntickets.com  We have no on the door tickets you will be directed to book online if you do not have a ticket, they may not be available at that time - we strongly recommend that you book in advance. This is to help us with keeping contact times down, managing capacity and social distancing.

 

SPLASHDOWN QUAYWEST CENTRE FACILITIES

Is there anything for younger children to do apart from the slides?

++ SUBMARINE SPLASH AND TIDDLER'S POOL ARE CLOSED AT THE MOMENT TO HELP WITH SOCIAL DISTANCING.  WE DO NOT HAVE AN UNDER 5 TICKET THIS SUMMER FOR THIS REASON.

Under 5s may use the pool area, as long as you understand the restriction, one under 5 will be admitted free of charge with any two fully paid admission tickets. We hope that it will be possible to reinstate the Toddle Splash Area later in the season.  Subbie will remain closed this season ++

At Splashdown Quaywest we offer a great selection of facilities suitable for our younger visitors, under confident or novice swimmers to enjoy. Little landlubbers aged 6 and under can splash about in both our Submarine Adventure and Blennies Tiddler Pool.

We recommend that families with small children visit at the quieter periods of the day during school holidays i.e. first thing in the morning or later on towards the end of the day, or during off-peak seasons – this will ensure your maximum enjoyment. For more information please see our VISITING WITH UNDER 7s page.

Can we use our own tyres?

++WE ARE SORRY BUT AT THIS TIME ONLY THE ALLOCATION OF TYRES IN THE PARK ARE AVAILABLE THIS IS HELPING WITH SOCIAL DISTANCING AND QUEUE MANAGEMENT++

Yes, you may bring your own tyres into the waterpark if they are handled and are 38 inches or bigger. However, please only use tyres on rides marked as a tyre ride and not in the pools.

What changing facilities do you have?

We have a unisex changing village with individual private cubicles. We also have a selection of larger changing cubicles, perfect for families with younger children. Some have baby changing stations.

Do you have lockers and how much are they?

++Yes, there are lockers in our changing rooms. This season the first visit to the locker to stow your belongings is included with entry, to help us with visitor flow and social distancing in the changing villages.  Subsequent visits will require a 20p coin. The lockers are non-refundable.  You should try to avoid returning to your locker if at all possible.

Do you have a swimming pool?

Yes, we do have a swimming pool area at Splashdown Quaywest.

Can I bring my own food?

No, we do not permit picnicking at Splashdown Quaywest but we do offer a wide variety of food and drink options onsite. All food and drink consumed at Splashdown must be purchased on the premises. You will be asked to put your own food and drink away.  You can purchase a meal deal with your waterpark ticket. This is a great value option.  If you add it at the same time to the purchase of your online ticket it will always be the cheapest available price.

Can I use my camera in the waterpark?

No, the use of any equipment capable of recording still or moving images is strictly prohibited without prior permission of Centre Management.

Is smoking allowed onsite?

No, the use of cigarettes and e-cigarettes is strictly prohibited on the premises.

SAFETY & SWIMWEAR

How tall do I need to be to use the rides?

Visitors must be at least 1m tall to ride the flumes at Splashdown Quaywest

Do your slides have a weight limit?

No, but we do offer advice on the slides based on the individuals BMI. If an individuals BMI exceeds 30 we recommend that they talk to one of our duty managers before purchasing tickets to the waterpark. A BMI of 30 or more may make the individual more susceptible to injury and compromise the rescue procedures outlined in our emergency action plan. 

Mesasure your BMI using the NHS Healthy Weights calculator

If I am pregnant or have health problems can I ride the flumes?

Our rides are not suitable for visitors who are pregnant, recovering from recent surgery, injury or suffer from heart, back or neck problems, recurrent or pre-existing condtions. Visitors who have recently suffered from sickness and diarrhoea symptoms should wait 48 hours since their last episode before visiting the waterpark. YOU SHOULD NOT ATTEND THE WATERPARK IF YOU OR ANYONE IN YOUR SOCIAL GROUP HAS  ANY SYMPTOMS OF CORONAVIRUS OR SHOULD BE ISOLATING OR PENDING COVID TEST RESULT.

Do I need to be able to swim?

Ideally yes, we strongly recommend that visitors using the rides have an adequate swimming ability but you can still have fun and be safe if you feel that you are confident in the water. We have a variety of flumes with water depths ranging from 0.5m - 1.2m and advise you make sure that you check the water depth at exit of any other slide before you ride.

We strongly recommend that weak swimmers do not use our flume rides. However, only you can decide how confident you are in your swimming ability in relation to the slide information provided, if in any doubt please speak to a member of the team.

Can younger children wear armbands?

Yes, if a child is not confident in the water then armbands are the best option. Please be advised armbands can't be worn on three of our rides at Splashdown Quaywest ask if you are in any doubt, but is the Devils' Drop, Wild Kamakaze and The Screamer slides.

What is your adult to child ratio? 

Children 12 and above may enter the waterpark unaccompanied at the risk of their parent /carer

Children 9-11 may use the slides at the waterpark where they have an adult in the waterpark and are accompanied by at least one other slider aged 9 or above around the waterpark

Children Under 9 must be supervised everywhere in the waterpark including the slides by an adult (18+) as the supervising adult you should not be directly supervising more than two children aged 5-8 at one time

Children Under 5 must be supervised on a 1:1 basis everywhere in the waterpark at all times - see special arrangements during COVID Restrictions regarding the availability of certain facilities at this time. 

Can I wear glasses and jewellery?

No, both must be removed before entering the waterpark. Spectacles pose a safety risk to both you and other swimmers and loose fitted piercings could also pose a risk to your own safety. We recommend that you leave jewellery at home.

What about goggles and t-shirts?

Goggles may be worn at the management's discretion. T-shirts can be worn on the flumes.

Can I wear a wet suit?

++OUR WETSUIT HIRE SERVICE IS CURRENTLY SUSPENDED

However, we do have some reasonably priced wetsuits that you can buy with your entry ticket of various sizes - see our ticketing website. These are taken out of stock for you.  You can, of course, wear your own wetsuit, if you already own one.

We also hold a selection of wetsuits for sale in our shop, we cannot guarantee we will have your size to purchase on any given day. ++

Yes, although the water is heated, sometimes it can be nippy on the top of the towers. You can wear your own wetsuit in the waterpark - or hire one of ours for the day. We offer FREE westuit hire (refundable deposits apply). Just make sure you tuck in the tag at the back!

What is viewed as unacceptable swimwear?

Cut off jeans and trousers, baggy shorts beyond knee length and transparent/inappropriate costumes are not permitted. We politely ask that visitors do not wear swimwear with zips, rivets or buttons as these may damage the flumes.

If you have specific dress requirements for religious reasons -  you may wish to speak to a Duty Manager. Any alternative attire must be appropriate for a water environment. Burkini etc are absolutely fine, as long as they are made of swim suitable materials.  T-shirts may be worn and shorts / leggings - see above. 

Aqua shoes should not be worn on the slides.

Please be advised white and luminous coloured swimwear does have a tendency to go transparent, management will ask those they feel to be dressed inappropriately to get changed. We also cannot guarantee the fastness of the colour of your swimwear, although we use normal pool chemicals it may affect the colour. 

Can I buy swimwear onsite?

Yes, a range of swimming costumes, towels, armbands and swim nappies which can be purchased from our shop. If your child is not regularly asking for the loo, or has‘accidents’ please make sure you do not enter the water without them wearing a swim nappy

TRAFFIC & TRAVEL

How do I get to Splashdown Quaywest?

We are located Brixham bound just off the Dartmouth Road (A379), displayed on brown attraction signposts marked Quaywest. Sat-navs should use the postcode TQ4 6LN. Not travelling by car? Check out our Find Us section.

Do I have to pay for parking?

Yes, there are several large Council pay and display car parks adjacent to the waterpark. https://www.torbay.gov.uk/roads/parking/car-parks/

SPLASHDOWN GALLERY