Book now

FAQs

SPLASHDOWN POOLE FAQ'S

Below are some of our most commonly asked questions about visiting the waterpark

BUYING TICKETS TO THE WATERPARK

Should I buy my tickets in advance?

We highly recommend booking online in advance.   We have a fantastic online booking system which allows you to easily book your visit in advance and beat the rush!

However, you can also just turn up on the day and pay at reception, but, on busy days please be prepared to wait, especially if it is raining. Walk up admissions do not have guaranteed entry.

What is the busiest time of day?

During the holidays the busiest hours are between 11 am - 3.30pm and it can get extremely busy, especially so on wet days. The waterpark is much quieter as we open and after 4 pm. We now offer a variety of Peak Season ticket options and we would highly recommend purchasing an Early Bird or Sunset Splash Ticket especially if you are visiting with younger children.

Why must I pay a wristband deposit?

Our wristbands contain 'smart' chips that help us to ensure your safety whilst visiting Splashdown Waterpark. Unfortunately, this technology is expensive and so we request a £3 refundable deposit per wristband which is returned once we receive the wristbands back undamaged.

Please ensure that you give your wristband into the person at wristband return point and ask for your deposit back.  The bands are not linked to your booking or entry so the deposit will NOT automatically go back on your card.  You will be offered it back in cash but, if you want it back on your card, as long as you have it with you you can request for it to come back on your card.  It takes a couple of days for that to be processed through the banking system.

Do you offer student discounts?

Yes, if a valid NUS/TOTUM card is shown on arrival, students will receive £1.20 OFF standard off-Peak 2 hour admissions or peak Early Bird & Sunset Splash admissions. If you book online you must bring your NUS/TOTUM card with you. You will have to pay the difference in entry price to enter if you cannot produce it.

Can I book over the phone?

Sorry, but standard single admissions (up to 9) can't be booked via the phone, only on our website www.splashdowntickets.com or you can just pay on the door. However, Group visits can be pre-booked either by phone by calling our groups and parties co-ordinator or online.

Do you offer any discounts on standard admissions?

Yes, babes-in-arms are FREE and both children under the age of 5 and adults aged over the age of 60 will receive discounts off of standard admissions.

We also offer a 50p 'family' discount per person on any standard admissions when purchased as a single order consisting between 4 & 9 tickets. 

How much will it cost if I want to spectate and not swim?

Splashdown Poole is a family experience and so we do encourage all the family to take the plunge when they visit. We do offer limited seating in our cafe and on our seasonal sun terraces. However, lots of spectators affects our building capacity and restricts the number of people we can allow in who want to use the flumes, and so we do charge a Non-Flumer admission of £5 per person.

Non-flumer admissions do not guarantee you a seat, but we do offer a complimentary hot drink or bottle of water. These are ‘dry clothes’ admissions with no wetside access except to the outside sun terraces. Non-Flumer tickets can be purchased online.

What do I get with a Combo Ticket?

Families can make the most of their visit to Tower Park with Combo Super Saver Tickets. Flume and play all in one day! Enjoy 2 great attractions, Splashdown and Lemur Landings Soft Play, with just 1 ticket. For more info please see our VISITING WITH UNDER 7s page.

Are my tickets refundable?

Tickets purchased online are non-refundable as they are taken from an allocation which has a maximum and their purchase will prevent them from being purchased and used by other visiting customers.

At the management's discretion, with a minimum of 24 hours notice, emailed requests to alter the date and time of the visit to the waterpark will be considered.

Do I need to print off my online ticket confirmation?

You can show your ticket confirmation on your phone on arrival.  As long as you can give the name in which the tickets were booked and the IN ticket number we will find you on our guest list.  You will be ticked off as arrived and your ticket will be marked as used on our system.

 

CENTRE FACILITIES

Is there anything for younger children to do apart from the slides?

At Splashdown waterpark, Poole we offer a great selection of facilities suitable for our younger visitors, under-confident or novice swimmers to enjoy. Whilst little ones aged 6 and under can enjoy Ricky's Reef toddler pool, under 7's can splash about in our interactive water play area, Buccaneer Splash and enjoy our seasonal outdoor splash area, Buccaneer Beach.

We recommend that families with small children visit at the quieter periods of the day during school holidays i.e. first thing in the morning or later on towards the end of the day, by buying a Sunset Splash ticket in peak times or visit during off-peak seasons – this will ensure your maximum enjoyment. For more information please see our VISITING WITH UNDER 7s page.

Can we use our own tyres?

No, we have a large selection of tyres onsite for our indoor and outdoor tyre rides. We ensure daily that we have enough to cater to the capacity of the rides.

What changing facilities do you have?

We offer a unisex changing village with individual private cubicles. There is a selection of larger family changing cubicles, some with baby changing facilities in them.

Is smoking allowed onsite?

No, the use of cigarettes and e-cigarettes is strictly prohibited on the premises.

Do you have lockers and how much are they?

Yes, there are sufficient lockers in our changing rooms. These are operated with a £1 coin, returned on the re-opening of the locker. If you don't have a pound with you please ask at reception on entry and they can add £1 to your order and you can take home a souvenir Splashdown locker token, that can be used in supermarket trollies too!

There are also change machines at the entrance to the changing rooms opposite the vending machines.

If you are visiting with a group larger group lockers are available please ask for the key for one of those, if required.

Do you have a swimming pool?

No, we do not have a conventional swimming pool at Splashdown although we do have Ricky's Reef a toddler pool suitable for children aged 6 and under with adult supervision. 

Can I bring my own food?

No, we do not permit picnicking at Splashdown Poole but we do offer a wide variety of food and drink options ( please ask about special dietary requirements) on-site. All food and drink consumed at Splashdown must be purchased on the premises. Please do not be offended if you are asked to put your own food and drink away.

Can I use my camera in the waterpark?

Sorry, no, the use of any equipment capable of recording still or moving images is strictly prohibited without prior permission from the waterpark management.  As you can appreciate public bathing areas are sensitive and we must maintain the privacy of our other customers as much as possible.  If you really would like to take a picture to remember your time at Splashdown you can do outside the doors or ask if you can use the party room which has a Splashdown branded backdrop for pictures and we have our very own social media hashtag - #splashdownwaterparks

WATERPARK SAFETY & SWIMWEAR

How tall do I need to be to use the rides?

Visitors must be at least 1m tall to ride the flumes and 1.2m to ride Infinity.

Do your slides have a weight limit?

No, but we do offer advice on the slides based on the individuals BMI. If an individuals BMI exceeds 30 we recommend that they talk to one of our duty managers before purchasing tickets to the waterpark. A BMI of 30 or more may make the individual more susceptible to injury and compromise the rescue procedures outlined in our emergency action plan. 

Mesasure your BMI using the NHS Healthy Weights calculator

If I am pregnant or have health problems can I ride the flumes?

Our rides are not suitable for visitors who are pregnant, recovering from recent surgery, injury or suffer from heart, back or neck problems OR recent or recurrent dislocation OR received advice from a medical person that they should avoid exercise.  The waterpark is a physical environment and you should be reasonably fit to enter the slides.

Visitors who have recently suffered from sickness and diarrhoea symptoms should wait 48 hours since their last episode before visiting the waterpark. 

Do I need to be able to swim?

Ideally yes, we strongly recommend that visitors using the flumes have an adequate swimming ability but you can still have fun and be safe if you feel that you are confident in the water. We have a variety of flumes with water depths ranging from 0.5m - 2m.

We strongly recommend that weak swimmers do not ride Infinity as it has a 2m deep exit tank and make sure that you check the water depth at the exit of any other slide before you ride. Black Thunder, Colorado Coaster, Baron’s Revenge all have deeper water exits and Mississippi Drifter is just over 1m deep throughout.

All other slides empty into shallow catch trays and are more suited to those who are less confident. Red River Roller is a good flume to start with. However, only you can decide how confident you are in your swimming ability in relation to the slide information provided, if in any doubt please speak to a member of the team.

Can younger children wear armbands?

Yes, if a child is not so confident in the water then armbands are the best option. 

What is the required adult to child ratio? 

Children aged 9 and under must be accompanied, in the water, by a responsible adult (aged 18 and over). 1 adult must not be responsible for supervising more than 2 children under the age of 9 years.

Can I wear goggles? 

While we suggest you don’t wear goggles, as it can worsen impact injuries, should you ask about wearing goggles when entering, you will be given a disclaimer to sign. 

Can I wear glasses?

Unfortunately, we don’t allow you to wear glasses on the flumes as they can cause damage if sliders collide and can be easily lost.  Prescription goggles are allowed. Please see wearing goggles above.

Can I wear piercings and jewellery?

Noboth must be removed before entering the waterpark.  We recommend that you leave jewellery and any loose piercings at home. Please do not be offended if we ask you to remove these items. It is for your safety.

What is viewed as unacceptable swimwear?

Cut off jeans and trousers, baggy shorts beyond knee length and transparent/inappropriate costumes are not permitted and we ask that you do not wear swimwear with zips or buttons as these may damage the flumes. Please be aware that bikini tops can be dislodged.

We prefer that you do not wear t-shirts as it can slow you up on the flumes. However, in certain circumstances, discretion by the Duty Manager may be given, and should you ask about wearing a T-Shirt when entering, you will be given a disclaimer to sign. 

If you have specific dress requirements for religious reasons - speak to a Duty Manager. Any alternative attire must be appropriate to swim in e.g. Burkini

Please be advised white and luminous coloured swimwear does have a tendency to go transparent, management will ask those they feel to be dressed inappropriately to get changed. We also cannot guarantee the fastness of the colour of your swimwear, although we use normal pool chemicals it may affect the colour. Some costumes are simply not for swimming pool use.

Can I buy swimwear onsite?

Yes, we stock a limited range of swimming costumes, towels, armbands and swim nappies which can be purchased from our café. If your child is not regularly asking for the loo or has ‘accidents’ please make sure you do not enter the water without them wearing a swim nappy.

TRAFFIC & TRAVEL

How do I get to Splashdown Poole?

Splashdown Waterpark is located on Tower Park Leisure Complex, just off Dorset Way (A3049), north of Poole town centre and approximately 20 minutes from the centre of Bournemouth. Follow the brown tourist signs from all approaches to Tower Park. SAT-NAV should use the postcode BH12 4NY. Not travelling by car? Check out our Find Us section for details of public transport alternatives.

Do I have to pay for parking?

No, Tower Park provides FREE car parking day and night with 24 hour CCTV in operation. However, on busy days it can be difficult to find a space, and we advise that visitors arrive in good time for your visit to the waterpark to allow for parking congestions.

SPLASHDOWN GALLERY